Field Service Engineer II, UAE

Rapidly Growing Life Sciences Technology Company Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health. We are looking for a highly motivated Field Service Engineer II , currently located in Abu Dhabi, United Arab Emirates to join our team! How You’ll Contribute Provide on-site services to one primary account and other customer sites as needed. On-site services include the repair and installation of company instrumentation, the operation of instruments when needed and the management of lab inventories Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product Exceed customer expectations of service, sup