Florida-Based Helpline Counselor 4x10 including Weekend Overnights

Helpline Counselor 4x10 Weekends + 1 Weekday (Remote, Florida residents only) Industry: Essential community services Location: Fully remote in the state of Florida Schedule: Full time, 40-hour permanent schedule of 12am - 10am Friday, Saturday, and Sundays, plus one weekday of your choosing from 9am-7pm Training Schedule: Monday - Friday, daytime, for 9 weeks starting in September 2026 Compensation: $45,000 annual salary, plus generous benefits package (see below) Summary of Mandatory Qualifications: Must be a Florida resident living within the state Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026 Must agree to work 10 hour overnight shifts every Friday, Saturday, and Sunday as part of your regular schedule. Have at minimum an associate's degree from an accredited university Have four (4) years of combined education and relevant work experience (see below) Ability and interest in de-escalating callers experiencing crisis Ability to pass a level two (2) DCF background screening and a drug test Full Job Description About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat. We think the ideal candidate is s