(Fluent Ukrainian & English) Senior AI Solutions Architect (EU, remotely)

Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community. We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day. About the role: We’re looking for a Senior AI Solutions Architect to lead and accelerate our AI transformation journey. This is a highly strategic and hands-on role where you’ll turn ideas into real, revenue-generating solutions. You’ll combine a founder’s mindset with strong commercial ownership — driving execution, testing ideas through pilots, and building scalable AI-powered services. You will work cross-functionally with Sales, Product, and Delivery to ensure innovation directly impacts business growth. Excited? Let’s see what it takes 💛 What you will do: Strategy Execution & Acceleration: Take ownership of the existing AI transformation strategy and drive its execution at pace; Identify gaps, dependencies, and bottlenecks, resolving them proactively; Continuously refine strategy based on market feedback, client needs, and real-world learnings. Product & Solution Development: Contribute to building AI-powered service offerings beyond headcount-based models; Prototype, test, and scale solutions from proof-of-concept to client deployment; Define reusable AI components (knowledge bases, copilots, QA automation, intelligent routing). Commercial Impact & Revenue Ownership: Own revenue targets for innovation-driven offerings; Partner with Sales and Business Growth teams to position AI solutions in client conversations; Develop pricing and packaging