Follow Up Specialist (Cox Fleet)

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable Compensation Hourly pay rate is $15.10 - $22.69/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01. Job Description Are you ready to do meaningful work while experiencing great pay and benefits? We’re looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. You’ll play a crucial role in helping us provide best-in-class service to our customers. If you’re looking to make an impact and grow your career, we want to hear from you! What’s In It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee: Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits. What You’ll Do You’ll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will: Handle all inbound calls in a timely manner. Accurately gather and follow customer requirements during the initial call. Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location. Ensure accurate billing information is communicated to t