Forward Deployed Engineer

Forward Deployed Engineer ABOUT BLAND AI We’re a series B startup, and have raised $65 million from Emergence Capital, Y Combinator, and the founders of PayPal and Twilio. Bland.ai http://Bland.ai builds AI voice agents that handle real phone calls for some of the largest companies in the world. Our software runs inside critical workflows at companies like Samsara, Gallup, TripAdvisor, Snapchat, Signant Health, Better.com http://Better.com, and others. WHY THIS ROLE EXISTS Every customer is different — the problems they’re solving, the data they have, and the impact they want to create with AI. We’re looking for someone who thrives in that ambiguity, who can take fuzzy goals and transform them into working, production-ready agents that deliver real value. You’ll work directly with customers to understand their workflows, build tailored agents, and help shape how Bland is adopted across their organization. What You’ll Do - Design and deploy AI solutions. Work closely with customers to translate their challenges into functional agents, integrating APIs and data sources to automate real business processes. - Prototype fast, iterate faster. Build the first version quickly, get it into production, and refine based on real-world feedback. - Collaborate deeply. Partner with customer teams across engineering, product, and operations to ensure the agent performs, scales, and delivers measurable outcomes. - Own end-to-end delivery. From discovery call to deployment, you’ll lead the technical build, testing, and iteration — ensuring the experience feels natural, human, and on-brand. - Drive adoption and expansion. Share results, train teams, and embed yourself within the customer organization to uncover new opportunities for automation and scale. - Be the face of Bland. You are the customer’s champion, their best employee, and you treat them with unreasonable hospitality. You travel on-site, get to know our customers on a human level, and develop real relationships with our ch