Forward Deployed Engineer

Our Mission At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years. Forward Deployed Engineer London-based with European travel (UK, France, Portugal and beyond) About the Role Ophelos is at a pivotal moment. We've built a market-leading, AI-first debt resolution platform — and now we're deploying it at scale across Intrum's European business. As our Forward Deployed Engineer , you'll lead that effort. Intrum, our parent company and one of Europe's largest credit management businesses, manages debt on behalf of a wide range of merchant clients — retailers, telcos, financial institutions, and more — across multiple European markets. Your job is to onboard those clients onto the Ophelos platform: understanding their data, their