Founding Forward Deployed Engineer

About the Role A fast-growing, Y Combinator–backed startup is building AI agents for the short-haul trucking and industrial logistics space — a massive market that still largely runs on spreadsheets and manual planning. With strong month-over-month revenue growth and a rapidly expanding US customer base, the team is hiring its first technical hire on the ground in the US : a Founding Forward Deployed Engineer who will own the full technical success of US customers from day one. This is a high-impact, front-line role at the intersection of engineering, customer success, and product. You'll be the technical face of the company to US customers — embedded in their operations, solving real problems, and feeding critical insights back to the core product team. What You'll Do Own end-to-end technical deployments for US customers, from onboarding through to long-term success Integrate the AI scheduling platform with customers' existing job management systems, GPS tools, and operational workflows Act as the primary technical point of contact for US customers, diagnosing and resolving issues quickly Work closely with the product and engineering teams to translate customer feedback and field learnings into product improvements Build repeatable deployment playbooks, integration patterns, and technical documentation to scale the US go-to-market motion Identify and surface expansion opportunities within existing accounts Travel to customer sites as needed to support hands-on deployments and build strong relationships with operations and planning teams What We're Looking For Required 3–10+ years of experience in a forward deployed engineering, solutions engineering, technical customer success, or similar customer-facing technical role Strong software engineering fundamentals — comfortable reading, writing, and debugging code across a modern stack Experience integrating SaaS products with third-party systems (APIs, webhooks, data pipelines, etc.) Excellent communication skills — ab