Functional Expert Champion, RE NXT & AI Innovation

About the Role As a Functional Expert Champion , you'll help nonprofit organizations get the most value from Blackbaud 's RE NXT platform by combining product expertise, industry best practices, and customer engagement. You'll serve as a trusted advisor, thought leader, and product advocate, helping customers adopt new capabilities, understand emerging AI innovations, and achieve meaningful business outcomes. Working across Product, Customer Success, Marketing, Sales, and Data & AI teams, you'll translate complex product capabilities into clear, compelling stories that drive customer success, product adoption, and long-term growth. What You'll Do Serve as a subject matter expert and advocate for RE NXT Web View and emerging AI-powered capabilities. Engage directly with customers to increase product adoption, optimize workflows, and drive measurable business outcomes. Deliver presentations, webinars, executive briefings, product demonstrations, and industry thought leadership content. Partner with customers to identify best practices and help them achieve greater operational maturity and success. Collaborate with Product, Marketing, and Customer Success teams to shape messaging, adoption strategies, and customer enablement programs. Develop customer-facing resources including playbooks, best-practice guides, case studies, and success stories. Analyze product usage and customer feedback to identify trends, opportunities, and areas for improvement. Act as a liaison between customers and internal teams, helping influence product innovation and future roadmap priorities. What We'll Want You to Have 8+ years of experience in Customer Success, Product Marketing, Solutions Consulting, Product Management, or a related SaaS role. Experience presenting to executive, technical, and end-user audiences with confidence and credibility. Strong communication, storytelling, and presentation skills. Ability to translate product capabilities into customer value and business outcomes. E