Furniture Customer Service Representative

Kravet is seeking a highly motivated and detail-oriented professional to join the customer support team. This is a full-time remote position requiring strong customer service, problem-solving, communication, organization, and product knowledge (specifically in furniture skills. A positive attitude, professional demeanor, excellent phone and email etiquette, and a commitment to serving the interior design community are essential. This is an excellent opportunity to join a growing, family-led company with an inclusive and engaging work environment. As the global leader in home furnishings, we are committed to providing exceptional support and service to the interior design trade. We welcome applicants who share our goal to exceed our customers' expectations and ensure their experience is seamless. The Furniture Support Representative is responsible for the daily processing of quotes and orders while providing exceptional and timely support to customers, sellers, and the Regional Sales Support team with in our published service level agreement. This role ensures accurate order management, communication, and smooth coordination across departments to deliver excellent customer experiences. Key Responsibilities: Manage daily communications via email utilizing Zendesk with customers, sellers, vendors (such as factories), and multiple internal departments (such as Credit and Purchasing) Enter quotes orders, and manage and maintain open orders. Serve as the main contact for customers and sellers who engage directly with Furniture Support. Follow and adhere to updated Furniture Customer Service and Operations Support training documents, procedures, and policies. Coordinate with Credit on payments, invoices, credits and RMAs for customer orders. Educate customers and sellers on product, production, lead times, fabric requirements, and delivery expectations. Maintaining thorough, timely notes in Zendesk and Oracle’s I Screen for all active tickets and orders. Collaborate with p