GCX Commercial Teammate

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Position Summary Commercial Teammate (MSO Reactive) supports Greater China large merchants, high value/potential sellers with their day to day operational issues by phone, email and/or chat, working with the relevant key stakeholders (e.g. BU, Trust team) closely to help sellers’ business growth, providing a timely resolution as well as maintaining a strong partnership with the account management group. This teammate will be the primary point of contact for Greater China customers and proactively communicate or respond to customers in Mandarin/English inquiries via email, phone and/or chat in an efficient and effective manner. Responsibilities ▪ Handle day to day reactive issues with GC merchants via inbound and outbound phone and email ▪ Act as a trusted advisor to merchants and account managers on defect review/removal, eMBG case review/auctioning, technical issues, reactive GSP inquiries, and standards and policy related issues that can impede sales growth ▪ Resolve issues for merchants of any ebay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, reactive GSP inquiries, standards and policy related issues) ▪ Coach merchants so that issues and policies do not impede their business in futures and helping them d