German-Speaking Customer Service Agent (Live Chat)

German-Speaking Customer Service Agent (Live Chat) Full-Time| Remote | Flexible, On-Demand Hours About The Global Talent Co. We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies. About the Company You'll Be Working With You'll be joining a high-energy, fast-growing European consumer brand in the drinks space — with a strong digital presence, a passionate customer base, and a culture that genuinely cares about experience. This is a lean, dynamic team where your work has a direct and visible impact. The Opportunity We're building a bench of German-Speaking Customer Service Agents to support the brand's DACH customers during peak periods. This isn't a standard fixed-hours role — it's a flexible, on-demand arrangement built around the brand's busiest moments. Here's how it works: agents are guaranteed a baseline of 40–60 hours per month , scheduled as needed around campaign activity. The brand runs a campaign every month, so there's regular, predictable work — plus bigger seasonal peaks like Black Week and the pre-Christmas period , where demand (and hours) increase further. Agents who are open to picking up additional hours during these spikes will have the opportunity to do so. This is a live chat-only role. You won't be on the phone — but you will be the face of the brand in writing, so strong written German is just as important as your customer service instincts. You'll be handling customer enquiries, resolving complaints, and making sure every interaction reflects the brand's standards. Because the work is concentrated around campaign bursts (typically 1–2 weeks at a time), we're looking for agents who are genuinely available and responsive during these windows, even if the exact days and hours have some flexibility. I