Global Benefits Admin Specialist

Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com http://Sequoia.com or follow us on LinkedIn https://www.linkedin.com/company/sequoia-tpi/%22%20/t%20%22_blank to learn more. What You Get to Do: · Serve as the primary point of contact for clients regarding benefits-related inquiries, issues, and escalations · Process benefits events in collaboration with client and working with brokers and carriers · Manage data feeds and integrations between HRIS systems, payroll, and benefits platforms inclusive of discrepancy resolution · Collaborate with advisory team, clients, brokers and internal stakeholders to resolve benefits related issues and ensure compliance · Collect, validate, and document client benefit plans and policies, guide clients through setup during onboarding: configuring benefits, eligibility rules, workflows, and integration where needed · Leverage and Train AI to automate processes · Conduct audits of benefits data to ensure accuracy and service level agreements · Assist in the development of standard operating procedures (SOPs) and documentation for outsourced processes What You Bring: · 3+ years of experience in benefits administration, HR support, or client-facing outsourcing/enrollment processing roles · Proficiency in HRIS and benefits administration systems (e.g., Workday, ADP, or similar platforms) · Understanding of global employee benefits programs and related compliance requirements · Excellent communication and problem-solving skills with the ability