Global Major Incident Management Coordinator

Creating Peace of Mind by Pioneering Safety and Security At Allegion , we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Job Title The Global MIM Coordinator is the primary point of contact and coordinator for Major Incidents (Priority 1 and Priority 2). The MIM Coordinator will mobilize and lead our internal IT partner teams to drive timely resolution and ensure consistent communications to stakeholders and affected users. In addition, the role will maintain detailed incident records and operational documentation. You’ll also lead post-incident reviews to drive continuous improvement and partner with global ITSM teams on training and process alignment. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Act as the primary coordinator and escalation contact during major incidents (P1 and P2). Mobilize, lead and manage the Major Incident Team (MIT), including service desk, technical teams and stakeholders to analyze and resolve incidents. Provide clear, timely status updates and communications to stakeholders and affected users throughout the incident lifecycle. Maintain detailed incident records (actions taken, timelines, resolutions) to support learning and continuous improvement. Develop, maintain a