Global Personnel Administration, HR Ops specialist

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Define, build and industrialise global personnel administration for Back Market — including the decision of what should be run in-house and what should not — while keeping the existing service running throughout the transformation. BUILD Diagnostic and upstream project work - Own the personnel administration workstream of the audit end-to-end: complete the diagnostic across all geographies and convert findings into a build roadmap. - Establish the baseline: as-is process map per country, volumes, cycle times, FTE load, cost, incidents. No sourcing decision and no automation case can be made without it. - Define the target perimeter and negotiate the handover of activities currently held by People Partners, HRIS, Finance, Legal and local contacts. Set the RACI. - Support the Phase 2 technical deep dive on the admin scope. Sourcing strategy — in-house or not - Lead the make-or-buy analysis for personnel administration, activity by activity and country by country: global in-house, local in-house, outsourced, or EOR. - Build the decision framework: cost model, service model, risk and compliance criteria, scalability, dependency and reversibility. - Present the recommendation and business case to the HR Ops & HR Tech Director and the People Leadership Team; secure the arbitration. - Execute