Global Process Owner - Sales and Operations Planning

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is seeking an exceptional and visionary Global Process Owner for the Sales and Operations Planning (S&OP – Forecast to Build) business process. This critical leadership role sits within the Enterprise Transformation Office and is responsible for transforming S&OP into a core, cross-functional, and executive-led business management process. The role blends strategic leadership, deep subject matter expertise, and a passion for technology-enabled, data-driven transformation to support accurate decision-making, operational agility, and long-term business growth. How you will make an impact: Own, design, and govern the global end-to-end Sales and Operations Planning process, defining a scalable, flexible, and future-ready operating model Establish and enforce global process governance, including roles, responsibilities, and decision rights, to ensure consistent execution and accountability Define, track, and report key performance indicators that measure S&OP effectiveness, decision quality, and business outcomes Lead digital transformation initiatives by partnering with technology teams to implement and optimize advanced planning platforms aligned to the future-state process Champion automation and artificial intelligence and machine learning capabilities to enhance forecasting accuracy, scenario planning, and capacity and constraint modeling Develop and manage a continuous improvement roadmap to advance S&OP maturity using best-in-class methodologies and emerging technologies Drive cross-functional alignment and adoption by serving as the subject matter expert and trusted advisor across