Group Product Manager, B2C

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Your mission GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own: On-Trip Domain Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving ~20% of contacts with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling). Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin. Your toolkit Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates. Experience managing and coaching senior PMs (mid/senior/lead) who own their own domains, with evidence that their output improved under your management. Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics. Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology. Comfortable in a hybrid setup with a team split across Berlin and Zurich, in