Guest Experience Communications Specialist (French)

Category: Customer Service Location: Ship2Shore Employ is looking for a highly motivated and experienced French Guest Experience Communications Specialist (French) to join our team. In this role, you will be responsible for developing, executing, and managing all aspects of our guest experience communications in French, including: Writing and editing clear, concise, and engaging French communications for a variety of audiences, including guests, crew, and shoreside personnel Developing and implementing French communication plans to support new guest programs and initiatives Working with other departments to ensure that all communications are consistent and aligned with our overall guest experience strategy ​ Additional Information: This is a full-time, virtual position. The ideal candidate will be able to work independently and manage their own time effectively. ​ Requirements Required: Shipboard experience in customer service / guest services. Translate English documents as needed into French, while maintaining content, context and staying true to brand tone and voice. Ensure translated language is in the universal language. For example, if French, it’s in a widely known French and doesn’t use words that are specific to certain dialects. When translating, be sensitive and understand different cultures. Confirm the messaging makes sense and focus is big picture and isn’t word-for-word translating which at times, may not make sense. Translate complex details in a simple manner to ensure full understanding of complicated topics.. Proofread and edit translated material to ensure accuracy, completeness, and fluency. Research industry-specific terminology, as needed. Manage multiple projects and deadlines while maintaining high-quality work. Maintain confidentiality and protect integrity of sensitive information. Qualifications: Native fluency in English and French. 2+ years of experience in customer service / guest services translation. Excellent proofreading and editin