Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours) About the Role We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results. This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale . You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied. If you’ve operated in fast-growing startups , understand cold email and lead generation , and can take full accountability for outcomes — this role is for you. Responsibilities Client Relationship Ownership Act as the primary point of contact for 20–30 active clients Lead client check-ins, manage expectations, and handle ongoing requests Proactively identify risks and prevent churn Own client satisfaction, retention, and long-term success Campaign Performance & Optimization Diagnose and fix underperforming cold email campaigns Troubleshoot deliverability issues, list quality, and low-converting copy Review and QA campaigns before launch Continuously optimize campaigns for performance and results Processes, Systems & Documentation Build and refine delivery processes and documentation Create scalable playbooks and workflows Track SLAs, client health metrics, and performance standards Cross-Functional Collaboration Work closely with developers on technical and infrastructure issues Coordinate with the outreach team on execution and optimization Report directly to the founder on client health, risks, and performance Requirements Experience leading client operations, account management, or delivery in a startup environment Strong background in cold email, lead generation, or outbound campaigns Hands-on expertise in: Cold email strategy Copywriting Deliverability and inbox placement Campaign optimization Ability to personally write and improve campaign copy T