Head of Client Success

Job Title: Head of Client Success Position Summary: Penn Foster Group is seeking a transformational Head of Client Success to build and scale a modern, strategic client success organization. This leader will evolve the function from a highly transactional, reactive support model into a proactive, outcomes-driven partnership organization focused on measurable customer outcomes, long-term retention, and account growth. Reporting directly to the Chief Commercial Officer, the Head of Client Success will define the vision, operating model, segmentation strategy, and customer engagement approach needed to support a rapidly growing partnerships business. This role will play a critical part in improving partner outcomes, increasing learner success and completion rates, strengthening cross-functional alignment, and creating predictable recurring revenue growth. The ideal candidate is a builder and change leader who thrives in ambiguity, enjoys creating structure from the ground up, and can balance strategic vision with operational execution in a mission-driven, high-growth environment. About the Team & Business: Penn Foster ’s Partnerships business is in a period of significant evolution and growth, supporting employer, healthcare, veteran, and public sector organizations ranging from small accounts to complex enterprise partnerships exceeding $1M in annual revenue. Today, the Client Success organization has built strong relationship foundations with partners and serves as a key point of contact for customer support and engagement. As the business continues to scale, there is a substantial opportunity to transform the function into a more strategic, consultative, and outcomes-oriented organization. The current Client Success team consists of approximately 7 Client Success Managers, with additional growth planned, as well as a Client Coordinator support function that partners closely with the team to support both partner and learner operational needs. The organization is seek