Head of Customer Advocacy

<img src="https://we-work-remotely.imgix.net/logos/0171/5755/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Remote <br /><strong>URL:</strong> <a href="https://retr.app/">https://retr.app/</a> </p> <h2><strong><span>Why this role matters right now</span></strong></h2> <p class="MsoNormal"><span>As a product-led company, our growth comes from customers who adopt the product, love it, and bring more of their team onto it. That puts this role directly on the growth path: onboarding, adoption, renewal, and expansion all run through it.</span></p> <p class="MsoNormal"><span>We're looking for someone who will own the customer from the day they sign, build the playbook that makes value repeatable, and hire the team that runs it. If you're energized by getting customers to real value fast and turning that into something a team can do at scale, you'll fit in well here.</span></p> <h2><strong><span>What you'll do</span></strong></h2> <p class="MsoListParagraph"><span>●<span> </span></span><span>Own every customer after the sale: onboarding, adoption, health, renewal, and growth</span></p> <p class="MsoListParagraph"><span>●<span> </span></span><span>Figure out why our best accounts grew, turn it into a playbook, and build the team that runs it</span></p> <p class="MsoListParagraph"><span>●<span> </span></span><span>Own renewals end to end, with no surprises the company doesn't see coming</span></p> <p class="MsoListParagraph"><span>●<span> </span></span><span>Win enterprise trials, which is where we win or lose an account</span></p> <p class="MsoListParagraph"><span>●<span> </span></span><span>Bring down churn in our self-serve base through product and automation, not headcount</span></p> <p class="MsoListParagraph"><span>●<span> </span></span><span>Scale customer support as the base grows, holding quality to our standards</span></p> <p class="MsoListParagraph"><span>●<span> </span></span><span>Know our customers bette