Head of Customer Engineering

About Anyscale: At Anyscale https://www.anyscale.com/, we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray https://docs.ray.io/en/latest/, a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI https://thenewstack.io/how-ray-a-distributed-ai-framework-helps-power-chatgpt/, Uber https://www.uber.com/blog/horovod-ray/, Spotify https://engineering.atspotify.com/2023/02/unleashing-ml-innovation-at-spotify-with-ray/, Instacart https://www.youtube.com/watch?v=3t26ucTy0Rs&list=PLzTswPQNepXmLUiL4F_1VHrPcCz1OeILw&index=23&pp=iAQB, Cruise https://www.youtube.com/watch?v=gj0BqvfX_wI&list=PLzTswPQNepXmLUiL4F_1VHrPcCz1OeILw&index=46&pp=iAQB, and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition https://www.wsj.com/articles/ai-startup-anyscale-adds-99-million-to-andressen-horowitz-led-funding-round-11661254200 with $250+ million raised to date. About the role Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform. You will lead a highly technical team responsible for supporting customers running production AI workloads on Anyscale. Your team will resolve complex technical issues, manage customer escalations, and partner closely with Product and Engineering to ensure customer feedback is translated into meaningful produ