Head of Customer Success, APAC

About Us Today PebblePad is a leading ed-tech company partnering with top-tier colleges, universities, professional organisations, and credentialing bodies around the globe. PebblePad helps educators combine the best of experiential learning and authentic assessment to bridge the gap between ambition and reality in ways traditional learning platforms cannot. We help higher education institutions create rich, meaningful, student-centered learning experiences that guide learners to prepare for, make sense of, curate, and showcase their learning journeys. We are also one amazing team. We support one another, celebrate success together, and genuinely believe that enjoying what we do is part of making a difference. About the Role Reporting to the VP of Customer Success, the Head of Customer Success, APAC is responsible for executing the global Customer Success strategy across the region, translating it into clear regional priorities, performance, and outcomes. The role is accountable for the health, retention, and growth of the APAC customer portfolio, ensuring customers realise value from their investment in PebblePad while identifying opportunities to expand their use of our products and services. You will lead the regional Customer Success function, driving consistent, high-quality customer engagement and strong commercial performance, while operating within globally defined standards and contributing regional insight to inform broader strategy. This role combines leadership, commercial accountability, and hands-on engagement, including ownership of strategic accounts and modelling best practice in customer success, stakeholder management, and commercial conversations. What You Will Be Doing Strategic Leadership Execute and evolve the APAC Customer Success strategy in alignment with PebblePad’s global Customer Success vision and direction. Translate global objectives into clear regional priorities, plans, and measurable outcomes. Embed consistent customer success fram