Head of Customer Success (SaaS)

<img src="https://we-work-remotely.imgix.net/logos/0171/6092/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Remote <br /><strong>URL:</strong> <a href="http://us">http://us</a> haut.ai </p> <div class="page_jobContainer__X57ZV container max-width-custom detail-wrapper"><div class="page_jobDescription__1wA05 detail-content-block detail-content-block-conditions"><div class="page_jobDescriptionItem__eMzRv jb-description-item"><h2 class="page_jobDescriptionItemTitle__uE_cg detail-block-title">About us</h2><div class="page_richTextContent__Bei8q rich-text-content detail-block-description">Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.<br><br>We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.</div></div><div class="page_jobDescriptionItem__eMzRv jb-description-item"><h2 class="page_jobDescriptionItemTitle__uE_cg detail-block-title">Job Description</h2><div class="page_richTextContent__Bei8q rich-text-content detail-block-description"><p><strong>What You'll Do: </strong><br><br></p><span>Strategy Execution</span><ul><li>Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion</li><li>Personally manage and expand our most strategic enterprise accounts</li><li>Build automated health-score tracking systems that surface risks before they become problems</li></ul><span>Team Culture</span><ul><li>Recruit, develop, and lead a world-cla