Head of Sales - Retail & Inside sales

Role Summary The Head of Inside Sales will lead the inside sales team, driving revenue growth across our vehicle history check and valuation data products. This role is crucial for managing and developing the Inside Sales Manager and ensuring high performance within the team. A key focus will be on leading the transition of our inside-sales customer base toward an e-commerce-driven model, which requires a leader with experience in digital transformation, commercial change management, and cross-functional collaboration—particularly with marketing and product teams. While industry knowledge of motor dealers, automotive data, or related sectors is advantageous, it is not essential. Key Responsibilities Leadership & Team Management Lead, coach, and develop the Inside Sales Manager to ensure high performance within the team. Set clear targets, KPIs, and performance expectations aligned with company objectives. Foster a culture of accountability, continuous improvement, and customer focus. Ensure effective communication and collaboration within the inside sales team. Commercial Strategy & Execution Own the sales strategy for inside sales, ensuring revenue growth and customer retention. Identify new commercial opportunities within the motor dealer ecosystem and adjacent markets. Work closely with marketing to align campaigns, lead-generation activity, and customer lifecycle initiatives. Collaborate with product and data teams to ensure customer feedback informs product development. E-Commerce Transition Leadership Lead the strategic shift from a traditional inside-sales model to a scalable e-commerce-driven customer acquisition and retention model. Work with marketing, product, and technology teams to define customer journeys, pricing strategies, and digital conversion funnels. Manage change across the sales organization, ensuring the team understands and embraces new processes, tools, and expectations. Analyze performance data to optimize digital sales channels and identi