Healthcare Call Center Team Lead

Healthcare Call Center Team Lead - Remote Location: Remote (U.S.) Hours: Monday–Friday | 9:30 AM – 6:00 PM EST Position Summary Leading Edge Connections (LEC) is seeking a motivated and experienced remote Healthcare Call Center Team Lead to oversee a remote team supporting healthcare insurance follow-up operations for one of our trusted RCM clients. In this role, you will provide day-to-day leadership, coaching, and operational support to a team of Revenue Cycle Representatives responsible for communicating with insurance payers regarding claim status, payment inquiries, eligibility verification, prior authorizations, and other revenue cycle support functions. The Team Lead will monitor team performance, ensure quality standards are met, support employee development, and help the team consistently achieve productivity and client service goals. The ideal candidate has prior leadership experience in a healthcare call center, revenue cycle, medical billing, or insurance operations environment and is passionate about developing high-performing remote teams. Key Responsibilities Lead, coach, and support a remote team of Revenue Cycle Representatives. Monitor daily productivity, attendance, quality, and key performance metrics. Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement. Assist with onboarding, training, and mentoring new team members. Ensure accurate documentation and adherence to client workflows, quality standards, and established processes. Answer employee questions and escalate operational or client-related issues when appropriate. Prepare basic productivity and performance reports for leadership. Promote a positive, collaborative, and accountable team culture. Reinforce compliance with HIPAA, client expectations, and company policies. Support continuous improvement initiatives and process enhancements. Qualifications Required 1–3 years of healthcare call center leadership or supervisory