Home-Based Customer Service & Production Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Are you a highly organized and customer-focused professional who excels in communication, coordination, and operational support? We’re seeking a Home-Based Customer Service & Production Coordinator to join our DCX team and support our U.S.-based client in the food manufacturing industry. In this hybrid role, you’ll deliver exceptional customer service while managing production scheduling, logistics, and order processing to ensure smooth, on-time fulfillment. REQUIRED CORE COMPETENCIES Highly Proficient Communicator: Strong verbal and written English communication skills to ensure professionalism and clarity in all customer and team interactions. Customer-Focused : Demonstrates strong customer service orientation, addressing inquiries and concerns with care and efficiency. Analytical Problem-Solver : Ability to identify issues, troubleshoot effectively, and propose solutions with accuracy. Organized and Efficient: Strong organizational and time management skills, capable of handling multiple tasks while maintaining accuracy. Calm Under Pressure : Ability to function effectively in a fast-paced and sometimes stressful environment. WHAT YOU WILL DO Customer Service & Communication Serve as a primary point of contact for customers, ensuring timely updates and exceptional service throughout the order lifecycle. Answer and place phone calls to customers, assist with inquiries, and follow up on sample requests and first orders. Provide accurate and current information on services, pricing, inventory, and new materials. Maintain and update customer account information, forecasts, and opportunities in CRM software (Salesforce). Collaborate with Quality Assurance to address customer complaints and accurately document incidents. Order Management & Data Entry Enter sales orders into Microsoft Dynamics 365 B