Home-Based Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Are you passionate about delivering exceptional customer experiences and building lasting client relationships? We're looking for a Home-Based Customer Service Representative to join our DCX team.In this role, you will serve as the primary point of contact for customers by responding to inquiries, processing orders, resolving concerns, and ensuring every interaction reflects outstanding customer service. You will collaborate closely with internal teams, including Buyers, Finance, and Operations, to coordinate order fulfillment, inventory availability, invoicing, and returns. Your communication skills, problem-solving abilities, and customer-first mindset will play a vital role in supporting our clients and strengthening their partner brands. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in providing accurate, timely, and professional service. REQUIRED CORE COMPETENCIES Customer-Focused: Delivers exceptional customer experiences by responding professionally, resolving concerns efficiently, and building positive client relationships. Excellent Communicator: Demonstrates outstanding verbal and written communication skills in both English and French while interacting confidently with customers and internal teams. Problem Solver: Analyzes customer concerns, identifies appropriate solutions, and follows through to ensure timely resolution. Organized & Efficient: Effectively manages multiple customer inquiries, order processing tasks, and competing priorities while maintaining accuracy. Adaptable & Resilient: Performs well in a fast-paced environment while remaining professional, organized, and customer-focused under pressure. WHAT YOU WILL DO Responsible for answering all inbound telephone calls and emails. Responsible f