HPC Advanced Customer Support Specialist

Job Description If you're interested in being a part of an extraordinary mission, working with our customer who runs the DoD’s largest supercomputing centers and operating some of the most powerful supercomputers in the world, we could use your experience and enthusiasm! You will be providing your advanced customer support expertise to ensure DoD scientists have reliable access to these critical resources. All your work will be performed virtually (100% remote) and a DoD Secret Clearance is required. Job Responsibilities Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applications. Assess, install, and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue. Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations. Identify existing software within the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires niche expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue. Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors. Required qualifications Must hold an active in scope Secret clearance prior to start. (US Citizenship required) Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience Communicates effectively both orally and in a written form with users and office staff Preferred qualifications Experience working with H