IGT Senior Manager, Clinical Applications- Remote (Midwest)

Job Title IGT Senior Manager, Clinical Applications- Remote (Midwest) Job Description You will lead a team of clinical specialists within assigned geography to deploy standard processes for customer education, escalation, service and sales support for multiple modalities. This support spans the pre-sales period through the product lifecycle. Contributes to market share growth via retention of installed base. Accountable for the customer experience, revenue and cost targets and operational metrics. Balance resources to ensure appropriate management of all functions Your role: Lead the execution of large-scale professional services and customer adoption programs, ensuring projects are delivered on time, within scope, and aligned with business objectives. Oversee multiple project teams while managing resources, mitigating risks, and driving operational excellence across complex customer engagements. Serve as the executive owner for high-impact customer projects by validating contractual, financial, and operational readiness before project launch. Ensure successful delivery through strategic oversight, proactive governance, and effective cross-functional collaboration. Develop and execute customer success strategies that drive adoption, satisfaction, retention, and long-term customer partnerships. Lead the resolution of complex customer escalations while implementing continuous improvement initiatives that enhance the overall customer experience. Partner closely with senior leadership, Product Management, R&D, Sales, Marketing, and Business Development to influence product strategy and deliver solutions that address evolving customer and market needs. Leverage customer insights and success stories to strengthen market positioning and support business growth. Drive operational excellence by establishing quality management standards, standardizing best practices, and continuously improving service delivery processes. Manage financial performance through effective resource