Imaging and Quality Control Analyst

Job Description Opportunity: The Imaging and Quality Control Analyst plays a critical role in supporting the University’s electronic imaging and document management operations by ensuring the integrity, accuracy, and efficiency of imaging processes. This position serves as a subject matter expert for imaging workflows, quality standards, metadata practices, and system operations while partnering with departments across the University to improve processes and enhance service delivery. The role provides an opportunity to work with innovative technologies, including AI- and OCR-based solutions such as Knowledge Lake Intelligent Capture, to evaluate workflows, identify automation opportunities, and support continuous improvement initiatives. The Imaging and Quality Control Analyst will help ensure reliable system performance, accurate document capture, and consistent imaging practices that support institutional operations and records management requirements. Key Responsibilities: Analyze, prioritize, and apply document metadata aligned with departmental workflows, auditing requirements, and electronic document management standards. Coordinate the updating, maintenance, and quality control of imaged records to ensure accuracy and consistency. Perform optical character recognition (OCR) processing and data validation activities to improve document capture efficiency and accuracy. Support imaging system operations by managing service requests, monitoring system performance, and troubleshooting imaging-related issues. Monitor and resolve system errors, including reviewing misfiled content, tracking email and folder import processes, and validating document routing and workflow activities. Assist with testing, implementation, and quality assurance of imaging software functionality, system upgrades, and workflow enhancements. Evaluate AI-enabled imaging technologies and automation opportunities to improve business processes and operational efficiency. Provide training, guidan