Implementation Consultant, EDO CE-023

Company Overview Irth Solutions is a software product company that develops cutting-edge technology platforms designed to set industry benchmarks. With a strong product culture, collaborative work environment, and significant growth potential, Irth provides an exciting opportunity to work with modern, enterprise-scale data platforms. Position Summary Irth Solutions is seeking an Implementation Consultant to lead end-to-end SaaS implementations that help operators work safely and keep communities connected to critical infrastructure. The Implementation Consultant partners closely with clients to understand their business processes, translate business needs into system requirements, and configure and implement software solutions that meet client objectives. This role is responsible for requirements gathering, configuration, training, troubleshooting, testing, documentation, and ongoing client support. The ideal candidate is a strong individual contributor who can influence decision-makers, manage multiple priorities, communicate effectively with both technical and non-technical stakeholders, and proactively solve complex problems. Success in this role requires strong attention to detail, organizational skills, independence, and the ability to build trusted client relationships. Key Responsibilities Client Engagement & Requirements Gathering Meet with clients following the sale of software solutions to gather the information and data required for implementation and customization. Facilitate business requirements sessions to understand client objectives, evaluate priorities, determine feasibility, and recommend optimal solutions. Analyze clients' current-state ("as-is") business processes and translate them into future-state ("to-be") processes within Irth 's products. Identify process gaps, configuration needs, and opportunities for product enhancements. Build and maintain strong relationships with clients throughout all phases of implementation. Serve as the primary S