Implementation Specialist – Onboarding & Training

Role Summary As an Implementation Specialist – Onboarding & Training, you own the customer’s journey end to end: from kickoff through system implementation, integration, and full training completion. Rather than handing customers off between an implementation owner and a trainer, you carry the relationship yourself — configuring MarketMan, setting up POS and API integrations, uploading and validating inventory, then training the team until they are running confidently and independently on the platform. This role is primarily dedicated to our Square customer segment, where you will develop deep expertise in the Square integration and its onboarding motion. You will not be limited to that segment: you will also support customers on other POS platforms (Toast, EPOS Now, and others) as business needs require. You will work closely with Sales, Support, Training, Data Processing, Customer Success, and Product, and act as a key feedback channel back into the product. What You Will Do Own the End-to-End Customer Journey Single owner: Serve as the primary point of contact for the customer from kickoff through training completion and early live use. • Plan and drive: Build and execute implementation and training plans with clear milestones, timelines, owners, and success criteria for each account. • Portfolio management: Manage a portfolio of concurrent customers at different stages, prioritizing effectively to keep every account moving toward go-live. • Clean completion: Confirm that implementation and training milestones are fully met — not just delivered — before transitioning the account to Customer Success or Support. Implementation & Integration • Configure the MarketMan system for each customer: inventory, suppliers, recipes, locations, users, and permissions. • Own POS and API integration setup end to end, with deep specialization in the Square integration and working proficiency across Toast, EPOS Now, and other supported platforms. • Partner with the Data Processing