Implementation Specialist

Job Location: 100% remote from Romania Recruitment process: HR discussion Technical Interview Role description: The Implementation Specialist extracts applicable data from client documentation for configuration into our systems to enable accurate payments to intended recipients. The Implementation Specialist drives system configuration and supports a successful project delivery to best meet the needs of the client, sites, and patients. Review and interpret global client documentation of payable activities (contracts, budgets, amendments); Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience; Apply best practices to extract and configure client data into payable activities from source document(s); Collaborate and communicate with business partners to verify interpretation of payable activities; Adhere to auditing and monitoring checklists and procedures; Adhere to both internal KPIs and client-driven SLAs; Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice; Contribute to internal process documents to ensure study configurations are consistent and following best practices; Partner with Product & IT teams to identify areas of enhancement across platforms; Support Client Delivery in establishing and maintaining positive client relationships; Perform other duties, assignments, and/or special projects as time or circumstances necessitate; Profile: Minimum of 1-3 years in the pharmaceutical or CRO industry with contract management related experience preferred; Ability to dissect the key elements of clinical trial financial documents and identify payable activities; Ability to handle high volume in a fast-paced environment; Excellent writing skills; A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience requir