Information-Referral Counselor - Full Time - Days

Find your calling at Mercy ! Provides Behavioral Health services for callers to enhance their entrance into Mercy Health Care. Performs duties and responsibilities in a manner consistent with our mission, values, guiding principles, mercy standards and NASW Code of Ethics. Position Details: Information Referral Counselor Join Our Team Mercy is seeking a compassionate and service-oriented Information Referral Counselor to serve as a key connection point for individuals and families seeking behavioral health services. In this role, you will assess needs, provide referral guidance, coordinate access to care, and support patients throughout their journey to appropriate treatment and resources. This position plays a vital role in helping individuals access behavioral health services while delivering exceptional customer service consistent with Mercy 's mission, values, and standards of care. What You'll Do Referral & Care Coordination Assess caller needs and determine appropriate behavioral health service options. Provide referrals to Mercy programs and community-based resources. Coordinate behavioral health assessments, admissions, and transfers. Communicate clinical and financial information with treatment teams and providers. Follow up with high-risk callers and individuals who have not connected with recommended services. Patient & Family Support Educate patients and families about available treatment options and community resources. Provide compassionate support and guidance during times of crisis or uncertainty. Maintain positive relationships with community agencies and referral partners. Documentation & Data Management Accurately document patient demographics, insurance information, referral sources, presenting concerns, and referral outcomes. Maintain timely and complete records within the Access Center database. Ensure referral resource information remains accurate and up to date. Compliance & Quality Maintain strict patient confidentiality in accordance with o