Inside Sales Account Manager EMEA

At Exterro , we turn data risk into data confidence by delivering the world’s leading AI-driven platform for eDiscovery, data privacy, cybersecurity governance, and digital forensics. As the global standard for unified data risk management, we practice what we preach: we believe in eliminating "busywork," manual overhead, and process drag. Exterro is seeking a high-energy, results-orientedInside Sales Account Manager EMEAto join our dynamic SaaS team. This is a specialized, full-lifecycle role designed for a professional who excels at drivingAnnual Recurring Revenue (ARR)through both new lead conversion and strategic base management. In this role, you aren't just managing accounts; you are the primary engine for growth within your territory. You will be responsible for converting SMB leads, optimizing e-commerce revenue, and aggressively pursuing cross-sell and upsell opportunities within your assigned customer base, all while ensuring long-term retention through world-class support and renewal management. Key Responsibilities ARR Generation & Growth Base Expansion:Drive significant ARR growth by identifying and closingcross-sell and upsellopportunities within your existing set of customers. Lead Conversion:Act as the primary closer for Small Business (SMB) leads generated by Marketing and the Business Development (BDR) team. E-commerce Optimization:Proactively manage and nurture "non-assisted" e-commerce new business opportunities, striving to increase initial ARR and convert digital-only sales into managed accounts. Pipeline Management:Maintain a high-velocity pipeline usingSalesforceandGong, leveragingMEDDPICCto qualify opportunities and articulate value. Account Management & Renewals Full Lifecycle Ownership:Own the end-to-end renewal process for your customer base, ensuring high retention rates and mitigating churn through proactive engagement. Technical Support & Advocacy:Serve as the first point of contact for customer challenges, providing consultative guida