Inside Sales Representative - Key Accounts

At YETI , we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. About the Role The Inside Sales Representative – Key Accounts directly supports Key Account Representatives and helps manage strategic wholesale partners across Canada. This role is responsible for delivering a high level of service to priority accounts while supporting account growth, operational excellence, and strong customer relationships. The ideal candidate is proactive, highly organized, and customer-focused, with the ability to manage multiple priorities, solve problems quickly, and work cross-functionally to support key account needs in a fast-paced environment. What You'll Do Partner with Key Account Representatives to support strategic and priority wholesale accounts across Canada. Provide proactive, high-quality service to key accounts by managing inquiries, resolving issues, and ensuring timely follow-through on customer needs. Execute the operational aspects of key account support, including purchase order entry, order maintenance, back-order communication, and special instruction management. Monitor account activity and inventory availability to communicate risks, fulfillment updates, and alternative solutions to customers and field sales partners. Support account growth by identifying product opportunities, recommending assortments, and helping maintain strong in-stock positions and sell-through performance. Coordinate with internal partners across customer service, supply chain, and accounting to resolve account issues and ensure customer accounts remain in good standing. Develop a strong understanding of YETI products, brand positioning, and wholesale st