Inside Sales Representative - Mechanical Product Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com We’re looking for an energetic, self-driven, technically inclined individual to join our team in the Mechanical group. You would be supporting the sales process from the administrative side and providing technical customer service and insight on products such as: pumps, blowers, filtration, heat exchangers, and steam products. You will be responsible for: •Providing outstanding service to our customers and support to the outside sales staff regarding Mechanical equipment orders •Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems; •Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary; •Selecting and specifying products based on customer application and design prerequisites; •Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager; •Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines; •Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information; •Obtaining purchase order number and/or credit card information from customer; •Conferring with Accounting to research and resolve invoicing or credit discrepancies; •Attending sales meetings or