Inside Sales Representative - Mechanical Products Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com We’re looking for an energetic, self-driven, technically inclined individual to join our team in the Mechanical group. You would be supporting the sales process from the administrative side and providing technical customer service and insight on products such as: pumps, blowers, filtration, heat exchangers, and steam products. This position requires learning and supporting the technical products in our Mechanical group. The ideal candidate will possess a degree in a Mechanical Engineering related field. You will train under an employee that is retiring and have the ability to soak up their knowledge. It is ideal for someone that likes to solve problems, provide customer service, and utilize critical thinking strategies to find a solution. You will be responsible for: •Providing outstanding service to our customers and support to the outside sales staff regarding Mechanical equipment orders •Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems; •Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary; •Selecting and specifying products based on customer application and design prerequisites; •Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager; •Supplying detailed product quotations by computing price, discount