Inside Sales Specialist (Remote, United States)

Inside Sales Specialist REMOTE | UNITED STATES The Inside Sales Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts. Responsibilities: Maintain strong relationships and rapport with existing customers within territory Identify, prioritize, and contact new account leads Collaborate closely with assigned field sales rep or key account manager Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio) Build relationships with the customer throughout the sales process Schedule meetings for field sales reps in region Solve Sonova customers’ largest challenges with ‘concierge-like’ approach Follows up with existing customers to ensure high quality customer service is being met Comply with all local, state and federal laws and requirement Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis Other duties as assigned More about you: Must have experience in Inside Sales, Account Management, and/or Customer Service Proven ability to solve problems on the fly, proactively and independently Detail orientated Strong ability to manage a wide range of tasks in an efficient and organized manner Ability to build and maintain strong relationships in a remote setting Excellent verbal and written communication skills Understanding of sales process and collaboration Strong desire to provide superior customer service A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet a