Instructional Designer

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. The Instructional Designer is responsible for the analysis, design, development, and continuous improvement of learning content that drives measurable performance outcomes in an automotive retail environment. This role sits at the intersection of learning science, creative production, and business performance — translating client objectives and subject matter expertise into structured, engaging, and pedagogically sound learning experiences across multiple modalities. Operating within MSX’s Learning & Development team, the Instructional Designer works collaboratively with project managers, facilitators, creative strategists, evaluation personnel, and client stakeholders to ensure that every piece of learning content is grounded in defined learning objectives, aligned with adult learning principles, and designed for the context in which it will be consumed. This individual is expected to exercise professional judgment in selecting instructional strategies, sequencing content, and choosing delivery formats that optimize learner engagement and knowledge transfer. This is a design-and-build role. The Instructional Designer is not simply assembling content — they are architecting learning experiences. They must balance instructional rigor with creative execution, client expectations with pedagogical best practice, and speed of delivery with quality of output.