Integrated Support Service Specialist Intern - German speaking

Job Title: Integrated Support Service Specialist Intern - German speaking Job Location: Budapest, Pest, Hungary Job Location Type: Remote Job Contract Type: Part-time Job Seniority Level: At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position In this role, you will maintain and support the daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration. Interns in this role are expected to offer a high level of customer service as the first point of contact for internal customers and maintain a close collaboration with the second level and other teams to ensure efficient and timely service delivery. You will be responsible for providing customer service support to Roche affiliates in relation to the SAP S4/Hana ERP system. You will follow the instructions in a timely manner of the Cluster Section Lead regarding the daily work. Providing timely support, guidance and high level of customer service to internal customers regarding incoming queries about the ERP system in order to ensure timely resolution and customer satisfaction Acting as the entry level and first point of contact for the end users and providing end to end support to them in alignment with the global framework Providing end user support via hotline and ensuring business continuity in written format as well (ticketing, chat) Staying curious, open-minded and always willing to learn more What you can bring to our team: Ongoing university studies in Hungarian University Available for 25-30 hours per week You have an excellent command of English and