Intermediate NPS Data Analyst

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. About the role: As an NPS Data Analyst, you will be the voice of the customer, ensuring their feedback drives continuous improvement. You will manage the NPS process end-to-end, ensuring data accuracy and leading cross-functional initiatives to improve results. Your ability to analyze market data will provide actionable insights to leadership, and your collaboration with the support team will be key in optimizing the "close the loop" process. Join us and help shape our strategy with data-driven decisions to boost customer satisfaction! What you'll do: Serve as the voice of the customer, ensuring that their feedback drives continuous improvement. Own the NPS survey process: design, distribution, analysis, and reporting. Lead cross-functional initiatives to improve NPS and dive deep into results across different countries. Collaborate closely with the customer support team to improve the "close the