International Contact Center Officer (Global BPO) Chinese English

This role requires the candidate to work in Indonesia (Remote/Work From Home). Client Overview: Our client is a global leader in outsourced omnichannel customer experience management, serving some of the world's most prestigious brands. As part of their continued expansion into the North American market, they are launching a high-priority bilingual project dedicated to serving Mandarin-speaking customers in the US and Canada. This is a unique "Founding Team" opportunity. The client is currently hiring the very first wave of officers for this project, meaning successful candidates will have the chance to set the standard for service excellence and be part of the initial core group that defines the project's success and culture within the Indonesian operational landscape. Job Role: The International Contact Center Officer is a critical bilingual role (Mandarin & English) designed to bridge the communication gap for the North American market. Operating in a full Work From Home (WFH) capacity, with employee-provided equipment (adequate PC or Laptop & high-speed internet), you will serve as the primary point of contact for both English and Mandarin-speaking international customers, handling complex inquiries across multiple channels including voice, email, and chat. This role is not merely about answering calls, it is about providing sophisticated problem-solving and cultural navigation for a diverse clientele while maintaining the high discipline required for midnight-shift operations and independent remote work. You will be responsible for representing global brands with a "service soul," ensuring that every interaction meets international quality standards. Key Responsibilities: Omnichannel Customer Engagement: Professionally manage inbound and outbound interactions via calls, emails, and live chat, ensuring a seamless experience for North American clients. Bilingual Resolution: Provide accurate information and resolve customer inquiries in fluent Mandarin and English