IT Maintenance and Support Expert | Digital&IPA (freelance)

<img src="https://we-work-remotely.imgix.net/logos/0171/5970/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Warszawa - Polna 11 <br /><strong>URL:</strong> <a href="http://pwc.com">http://pwc.com</a> </p> <div><p><b>Job Description Summary</b></p><p></p><p></p><div><div><p><span><span>PwC Poland’s<b> Digital IPA</b> team comprises over 500 people. We are responsible for IT projects for Polish and international clients. The number of tasks we undertake is extensive: from design, building and implementation, through preparation of functional specifications and analysis of data in source systems, to the definition of business requirements, support in testing and development of mobile applications. The department provides IT consulting services, mainly to financial institutions from Poland and abroad. </span></span></p></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>We are looking for:</span></span><span> </span></p></div><div><p><b><span>IT Maintenance and Support Expert| Digital IPA (freelance)</span></b></p></div><div><p><span> </span></p></div><div><h2><span class="emphasis"><b>Your future role:</b> </span></h2></div><div><ul><li><span><span>Providing 2nd and 3rd line support for enterprise applications and business platforms. </span></span></li><li><span><span>Investigating, troubleshooting, and resolving incidents, service requests, and technical issues. </span></span></li><li><span><span>Analysing logs, system behaviour, and application data to identify the root cause of incidents. </span></span></li><li><span><span>Monitoring application performance, availability, and operational health. </span></span></li><li><span><span>Managing support activities using ITSM tools such as ServiceNow or Jira Service Management. </span></span></li><li><span><span>Supporting release management processes, deployments, and maintenance activities. </span></span></li><li><span><span>Co