IT Operations Administrator

About Decimal Decimal is a franchise network of operator-owned accounting firms. We built the technology, processes, and infrastructure we had when we were running a firm, then made it available to independent accountants who want to grow without giving up ownership. OVERVIEW Provides IT support, device management, and access control across Decimal's remote, cloud-first operations, spanning our franchise operations team and our Philippines-based delivery group. This is the primary point of contact for day-to-day technical issues. WHAT YOU'LL DO - Provide first- and second-level remote IT support (helpdesk, chat, or video) to resolve connectivity, device, and application issues and keep downtime low - Manage company devices through an MDM solution including encryption, remote wipe, and security policy enforcement - Run IT onboarding and offboarding: account setup, device provisioning, role-based access and MFA, and full access revocation on the day of separation, in coordination with HR - Monitor and respond to endpoint security alerts and support basic incident response - Maintain IT asset inventory WHAT YOU WON'T OWN Client-side systems. You support access to them, not the systems themselves. WHAT WE'RE LOOKING FOR - Hands-on IT or systems administration experience in a remote or cloud-first environment - 2+ years IT administration or systems admin experience - Experience with MDM - Comfortable administering Google Workspace and/or Microsoft 365 - Familiarity with role-based access, MFA, and endpoint security tools - Some exposure to data privacy compliance (NPC) and basic incident response - Strong written and verbal English, and comfortable working directly with foreign principals - A degree in IT, Computer Science, or a related field is a plus, as are certifications (Microsoft, Google, CompTIA). Solid hands-on experience matters more than either. WHAT MAKES SOMEONE A FIT Security-first mindset, responsive to the team, systematic and well-documented, comfortable