IT Operations Engineer

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at cornerstonebuildingbrands.com . The IT Field Services Engineer is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a general familiarity with SQL Server/MySQL concepts, along with a working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Field Services Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Sites across Cornerstone Building Brands. Responsibilities: Provide Level II IT technical support to end-users, including diagnosing and resolving hardware, software, and network-related issues. Administer and maintain IT systems, including database administration, user account management, access control, security configurations, and software updates including limited OT systems. Provide guidance and explain policie