IT Solutions Support Engineer - Junior

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. The group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees. Provide 1st and 2nd level technical support for LIMS applications. Investigate, troubleshoot, and resolve incidents within agreed SLAs. Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix). Perform initial root cause analysis and escalate complex issues to appropriate teams. Collaborate with IT Operations, Development, and other stakeholders to ensure timely resolution. Develop, write, and debug scripts to automate workflows and enhance system functionality. Maintain accurate documentation of issues, solutions, and standard procedures. Ensure compliance with IT policies, security standards, and data protection requirements. Support IIS-hosted web applications and monitor system performance. Communicate effectively with business and techn