IT Support Engineer

ABOUT US: Impossible Cloud is a fast-growing B2B cloud company headquartered in Hamburg, Germany. We have built a cloud object storage solution comparable to AWS S3, purpose-built and optimised for AI and compute workloads. Our commercial hyper-growth speaks for itself, powered by our channel-first go-to-market strategy. We are now expanding beyond storage: we are building a high-performance compute platform, offering an end-to-end solution from GPU infrastructure to full GPU platform software stack. In doing so, we are redefining the cloud ecosystem by bridging the gap between decentralised infrastructure (DePIN), mainstream B2B cloud use cases, and AI applications. Find out more about us here. Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU. Impossible Cloud is at a stage where both our customer base and our internal team are growing fast enough to demand rigorous, professional IT and technical support operations. This role owns two equally important things: hands-on Tier 2 troubleshooting for customers using our S3-compatible object storage platform, and the internal IT infrastructure that keeps the company secure and running.