IT Support Engineer

Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com http://Sequoia.com or follow us on LinkedIn https://www.linkedin.com/company/sequoia-tpi/%22%20/t%20%22_blank to learn more. What You Get to Do: Sequoia's Information Technology (IT) department is seeking an IT Support Engineer who will be responsible for timely delivery of quality technical support to Sequoia team members. As an IT Support Engineer, you will help manage the ticket queue, perform IT operations, and systems administration for our growing company. You will have the opportunity to impact, learn, and develop through challenging projects and deployment of various technologies while also ensuring excellent service to our Sequoia team members. - Work the IT support queue and provide Tier 1 - 2 support to both onsite and remote users. - Own org-wide IT asset procurement, distribution, and logistics. - Assist managing company spend for endpoints, hardware, and other equipment. - Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software. - Software duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems. - Perform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies. - New hire deployments, laptop imaging and setup including network/email accounts and computer hardware. - Provide SaaS telephony and mobile device configuration