IT Support & Infrastructure Engineer

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Support & Infrastructure Engineer About the Role We are looking for a highly experienced IT Infrastructure & Support Engineer to join the Development Tools IT Team at Sony Interactive Entertainment. This is a senior hands-on internal IT role supporting approximately 120 users across Bristol and Dublin, most of whom are developers and highly technical staff. You will work as part of a small IT team responsible for local support, infrastructure operations, security remediation, monitoring and project delivery. The role is ideal for an experienced senior support engineer, infrastructure support engineer, systems engineer or 3rd line engineer who enjoys broad technical ownership and hands-on problem solving. You will act as a key senior technical person within the team. You will take ownership of complex support issues, support and administer local infrastructure, help improve patching and vulnerability remediation, contribute to infrastructure projects, and provide guidance to less senior team members where appropriate. This is not a narrowly defined project-only role. Because we are a small team, everyone gets involved where needed. While there is significant exposure to infrastructure and project work, you should also be comfortable helping with user-facing supp